1. RETURN POLICY:
– In order to create the best conditions as well as ensure the interests of customers when using smart drying racks, balcony safety nets, and rain and sun protection tarpaulins of gmc.z-contact.com, we offer the following return and refund mechanism:
– All products posted on the Website: customgiftsprint.com are products of the company, ensuring that there are no counterfeit goods. All warranty policies are issued by the company.
– If the goods delivered to you are not as ordered, you are requested to exchange the goods.
2. RETURN PERIOD:
Return time is immediately when the customer checks the product or 30 day after receiving the goods.
3. CONDITIONS FOR RETURNING GOODS:
– Product is defective due to manufacturer.
– The goods are not of the correct standard or design as ordered by the customer.
– Not enough quantity, not enough set as in the order.
– Exchange the product exactly as you ordered.
– 100% new, never used.
4. HOW TO RETURN GOODS:
When the company staff delivers the product to the customer, the customer checks the product and can return it immediately.
5. PLEASE FOLLOW THE STEPS BELOW:
– Immediately call the sales staff or the complaint handling department or go directly to the gmc.z-contact.com office to notify and clearly state the specific situation you are experiencing.
– Agree with the person in charge on the form, method, and specific time of exchange.
6. COST:
All direct costs incurred due to the above errors are fully supported by gmc.z-contact.com.
7. REFUND POLICY:
After the return process, if the goods are still not as ordered, the Customer has the right to refuse to purchase the goods and request a refund.
When you need to resolve, you can contact gmc.z-contact.com directly for support to exercise the warranty rights of the product you purchased.
Refund Processing Time:
Once your refund request is approved, the processing time may vary depending on your payment method:
- Credit/Debit Card: Refunds typically take 5-10 business days to reflect in your account.
- PayPal: Refunds are usually processed within 1-3 business days.
- Other Payment Methods: Processing times may vary, but refunds are generally completed within 7-14 business days.
Please note that delays may occur due to bank processing times or other external factors. For any concerns, feel free to contact our support team for updates.